FAQs AM HIRE

1) UK Driving Licence Photocard. You must bring the original with you. If you have a paper licence, please ensure you also bring your valid passport with you to verify your identity.

2) UK Driving Licence Summary Printout / or Check Code if you didn’t send it when you booked online. This will be a PDF document within a week of the start of your hire, or the check code, so we can do it for you. Get it here: https://www.gov.uk/view-driving-licence . If you have printed something which is unsatisfactory, you may need your NI number, so we recommend bringing a record of your National Insurance number with you to avoid any problems on collection.

3) Secondary Proof of address is required from all new customers, customers who have not hired within the last 12 months or who have moved address since they last hired; this can be in the form of a Utility bill or Bank Statement in your name dated within the last 3 months, the address must correspond with the address on your driving licence. If you have since moved, we will require proof of your new address in addition. We cannot accept mobile phone bills.

4) A Passport or a Credit or Debit Card in the Driver’s name; the card must be signed, and the signature must match your driving licence. This does not need to be the card you pay with, but when paying, the cardholder must be present or call in person to authorise the payment.

If you have more than 6 penalty points for speeding, or any other endorsements, fines or bans on your licence, please contact the office to discuss in advance of your hire. Please note insurance related, Drink or Drug Driving offences are especially hard for us to insure. 

All drivers must be between 25-75 years old and have held their licence for more than 2 years. For 14/17 SEAT MINIBUSES, drivers must be 30-69 years old and must hold a D1 Licence.

Yes, on collection, you will need to provide a card from which a preauthorised deposit of £200.00 can be held. Your bank will automatically release the held funds upon the satisfactory return of your vehicle; this can take a number of days (sometimes up to 10 working days, but sometimes longer depending on your bank) to clear back to your card. In the event of additional costs such as damage, extra days and under fuelling, charges will be deducted up to your preauthorisation amount initially. Your full liability will remain in line with your rental agreement and our terms and conditions.

Unless you are notified otherwise or are using a non-UK licence, there is a £1000.00 accidental damage insurance excess on all our vehicles. This is the maximum liability for which you will be liable in the event of accidental damage to a vehicle, but excludes damage caused by negligence, such as misfuelling, loss of keys, collision with overhead objects, etc, for which you will be charged in full. If you have opted to include the collision damage waiver, the insurance excess will be reduced by £650.00. Should you choose to return the vehicle out of office hours, you will remain liable for the vehicle and any damage incurred, up until a team member has completed a post-rental inspection.

If you are using a non-UK Licence, please ensure you provide your Driving Licence, Passport and proof of where you are staying when in the UK. Using a non-UK licence will increase the excess on the vehicle insurance by £500.00 from our standard insurance in the event of an accident; the collision damage waiver is not available unless you hold a UK Licence.

Yes, but only when prearranged with sufficient notice; ideally at least a week. Please call the office to discuss your requirements for a quote; a surcharge will be applied of a minimum of 70% additional hire cost plus a one-off Foreign Use Premium charge. The total price will depend on the approximate mileage you will be doing and where you will be going.

No, please don’t! No smoking or vaping is permitted in our vehicles. Any smoking in the vehicle will incur a minimum £80.00 cleaning fee.

We will tell you the fuel level upon collection of the vehicle; this will also be noted in your rental agreement in case you forget. The Vehicle must be returned to the same level. If the vehicle is not refuelled upon return, then we will refuel at a rate of £2.00 plus VAT (Price correct in July 2024; this may fluctuate depending on fuel costs, but it will always be more cost-effective for you to refill the vehicle yourself).

Cars and Vans – drivers between 25-74 years old, and the minibus is for drivers 30-69 years old. You must have held your full licence for more than 2 years when you hire.

We do not accept cash or cheque payments; we can only take credit or debit card payments.

We accept payment by all major debit and credit cards, including Visa, Mastercard and American Express. We cannot accept cash, cash cards or cheques.

All our hires come with breakdown cover as standard; if the breakdown is as a result of negligence or due to tyre damage / glass damage etc, you will be liable for the costs of repairs and recovery.

Unfortunately, we cannot guarantee the exact make and model of a car; however, it will be from the same group, or sometimes you may be upgraded. If you need a registration number for car parks, etc, please call the office the week before your hire and we will provide this to you.

We do not have on-site customer parking.

Please call the office or, if it is out of hours, please email as soon as you know you will be running late so we are aware. A late charge may be applied to your account.

You can extend your hire subject to availability. Payment must be made before a hire can be extended.

You can extend your hire subject to availability. Payment must be made before a hire can be extended.

You can return a hire early; however, there will be no refunds paid in lieu of unused days.

Yes, we can usually pick you up from the airport depending upon the time and day of your flight. This must be pre-arranged at the time of booking. There will be a pre-arranged collection point or the alternative is to use the Metro, which can be boarded inside the airport terminal – two stops and you are here, disembark at Kenton Bankfoot.