FAQs AM HIRE

No unfortunately we cannot accept photocopies – we must see original licenses only

Yes you can still hire but we must see some type of official photo i.d. such as a passport or work photo card.

You can visit www.gov.uk/view-driving-licence and follow the instructions to generate a unique code.

A proof of address has to be something official that has come through the post within the last 6 weeks for example – Utility bill, Bank statement, Credit card bill.

We have a fleet of minibuses ranging from 9 seats up to 17. The 9 seater minibus can be driven on an ordinary licence providing the driver is over 25 and has held a full driving licence for more than 2 years, with no major endorsements. The only minibus is a 17-seater that you will need a D1 on your license. For drivers who passed their test before 1997 this was automatically added to their licence, however since then drivers must now sit a separate test to gain their D1. If you’re not sure if you have a D1 look on the reverse side of your photo card licence and this details all the categories you are qualified to drive.

We do hire to young drivers like yourself. Our young driver range is between 21 and 25 years. You should have held a full licence for more than two years and have no major endorsements. You can hire up to and including a LWB Transit in our vans or up to and including a Peugeot 300 allure size car. There are additional charges when we hire to young drivers – a daily charge for Young driver insurance is an additional £15 per day. This is held on your card for up to 7 working days.

Yes, you can hire from us if you are visiting the UK using your French driving licence. We accept most international clean licenses.

We do allow all our vehicles to travel abroad and there is an additional charge of £190. We organise the necessary documentation (Green Card) needed for your journey, all you have to do is organise your own 5 star European breakdown cover. As for mileage allowance, foreign travel customers will get double the ordinary daily allowance of 150 per day. 

Unfortunately we cannot supply drivers. All our hires are self drive.

Drivers need to be between 21-70 years of age and have held a full drivers license for more than 2 years and have no major endorsements. Drivers between the ages of 21-25 will pay a daily charge for Young Drivers Insurance and a deposit of £500. Excess reduction options are not available to them. Drivers over the age of 70 may still hire but this will need to be agreed with both the branch and Insurance Company concerned.

Most minor offences are acceptable but it is advisable when making your booking to declare any endorsements immediately so as to avoid any disappointment when collecting your vehicle.

We operate a full to full fuel policy. All vehicles will be hired with a full fuel tank and you have to return the tank full when returning the vehicle. Failure to do so will result in a minimum £30 charge.

AdBlue is a liquid, clear solution which consists of demineralized water and automotive urea (32,5%). AdBlue is injected into the exhaust gasses of a diesel powered engine to reduce the emission of nitrogen oxides AM Hire operates a full to full Ad Blue system. You must replace the Ad Blue that you have used irrespective of the distance travelled. Customers returning the vehicle with less Ad Blue than on the commencement of hire will be charged the following: 0-100 miles – £2.50,  101-200 – £5.00 inc. VAT.

If the vehicle is damaged whilst on hire, upon return you would be expected to pay the Insurance excess. Even if it were not your fault the excess would still be paid but once the claim was settled the excess would then be refunded.

Items being transported in the vehicle are not covered by our Insurance. Anything left in the vehicle is at your own risk.

The Insurance covers accidental damage but it does not cover any damage over the height of 5’ 6” as that is classed as self inflicted and it also does not cover windscreen or tyres.

Excess is £1000 for everyone. It is possible to reduce the excess on some of our vehicles. The excess can be reduced to £500 for a fee of £30 on our van range from Ford Transit Connect up to and including LWB Transit, not on Cars, Jumbo, Luton and Minibuses.

We can insure up to two people, but it does incur an extra charge, which depends on how long the vehicle is on hire.

Our insurance does not cover any items being towed.

Yes, you can provide your own insurance, but a valid certificate must be shown to prove you are insured and you must have the registration of the vehicle you are hiring out on the insurance.

The deposit is required as a security against the safe return of the vehicle. The card must be produced on the day of hire.

We pre-authorise a deposit on the day of hire, which means that your bank thinks a transaction might occur in the next 7 working days so blocks this amount. Pre-authorisation means that the amount is available if required.

We do not actually ‘take’ the amount from your account on the initial transaction, but it is held in reserve for a period of seven days by your bank.

We only have an interest in the deposit amount for the period that you are renting the vehicle for. Once the vehicle has been returned and signed in as ‘no damage/funds outstanding’ we have no further interest, but your bank makes that amount unavailable to you for a period of seven working days.

As this amount never leaves your account it will not show as a transaction debited out/credited back. Therefore it will not show on your statement.

Not necessarily, however, the card-holder must be present at the time of the vehicle hire to produce the card and to sign documentation. Identification of the card-holder is required, ie. passport/photographic ID and proof of address.

We accept Visa debit/credit and Mastercard. We are unable to accept Maestro, Solo, Electron Switch and Amex.

Yes, we can usually pick you up from the airport depending upon the time and day of your flight. This must be pre-arranged at the time of booking. There will be a pre-arranged collection point or the alternative is to use the Metro, which can be boarded inside the airport terminal – two stops and you are here, disembark at Kenton Bankfoot.